Monday - Saturday: 8:00AM - 6:00PM

Administrative Assistant / Customer Service

Administrative Assistant / Customer Service

PROGRAM OBJECTIVES

The primary objective is to prepare graduates for entry level positions in the business office environment as Administrative Assistants, Customer Service Representative, or Receptionists.

PROGRAM OUTLINE

Module I: Intro to Office Environment

Computer Basics
This course is a detailed presentation of microcomputer hardware and software and the Window operating system and environment. Students learn computer components and terminologies and how to operate the computer and peripherals. Students also learn how to create simple documents using word processing software and how to effectively use the internet and writing email.
Understanding the Office Environment
This course covers the basic aspects and protocols required for success in the office environment.

Module 2: Office Automation

Basic Word Processing
This course provides a basic introduction to Word Processing and a basic understanding of Microsoft Word for Windows.

Basic Spreadsheets
This course provides a basic introduction to the use of spreadsheets in the office setting and a basic understanding of Microsoft Excel for Windows.

Basic Business Writing
This course provides a basic introduction to business writing and correspondence and prepares the student for composing memos, faxes, basic letters, and basic office reports.

Office E-Mail and Internetworking
This course provides a basic introduction to the use office E-Mail and use of the office intranet.  A basic understanding of Microsoft Outlook is also covered.

Advanced Internet Use and Navigation
This course covers a basic understanding of navigating the Internet using the popular Netscape and Microsoft Explorer browsers.  Basic use of Internet Email, locating and retrieving information, Internet Search Engines, using the World Wide Web, and other popular Internet tools for maximizing results.

Module 3: Customer Service

Customer Service Techniques
This course covers customer service handling, telecommunication, customer service role playing scenarios in the class room, as well as technical support skills and techniques required to resolve critical issues.

Letter Writing/Customer Support
This course covers basic letter writing and correspondence required in the office environment.

Module 4: Microsoft Office

Advanced Microsoft Word
This course covers the latest features and provides an advanced level understanding of Microsoft Word for Windows. How to create and edit documents using character and paragraph formatting.  How to manage auto text entries, styles, templates, macros, merging and multiple columnar formats, mail merge.  Microsoft Word Art is also covered.  Use of Graphics, OLE, and text to construct powerful presentation documents.

Advanced Microsoft Excel
This course covers the latest features of the latest version of Microsoft Excel for Windows and provides an advanced level understanding of Microsoft Excel for Windows.  Students will learn how to create worksheets, macros, charts, and pivot tables. Students will also learn how to maintain and manage lists of information. Students are taught how to create charts to graphically represent worksheet data, and how to maintain and manage lists. The course will also cover in detail how to customize their work areas and create advanced formulas. They will also explore worksheet troubleshooting techniques and multiple file linking options. Students will investigate worksheet analysis tools, importing/exporting data, troubleshooting techniques and compatibility with other applications.

Module 5:

Web Development
Students learn to develop simple Web pages from scratch by using Microsoft FrontPage and HTML. This course also provide Web Development concept including Website architecture, linking, text formatting, forms, lists, tables, media insertion, image maps, frames and file transfer protocol (FTP). FrontPage functionalities introduced are Explorer, Editor, to-do list, Image Composer, and Web Publishing Wizard.  Dream Weaver, Adobe Page Mill, and other HTML editors will be mentioned.

Module 6:

PowerPoint
This PowerPoint training course is aimed at those with no experience of presentation or graphics programs. Students will be shown what PowerPoint can be used for, and how to use its basic features to create presentations and produce graphics.  Students will understand what an Powerpoint presentation is, and how they can be used how the principles of creating a presentation: including creating slides, using Master Slides, views and templates.   Students will understand some fundamental graphics package concepts: objects, handles, layers, drawing tools and know how to print their presentation, and/or associated handouts.

Module 7

Job Search Workshop
This course covers communications skills, effective resume writing, and job hunting techniques. Students are also taught how to improve their interpersonal skills and how to promote and market their skills using effective interviewing techniques.

Class Schedule

Call us at 408.239.5520 for more Information!

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Contact Us

  2268 Quimby Road, Suite E
      San Jose, CA 95122
  408-239-5520
408-239-5521
  info@aulacinstitute.com